Senior Quantitative Research Practitioner

About the role

Lead end-to-end customer research programmes, combining quantitative research with design, colleague, and customer experience insights to inform product and service innovation. Collaborate across business functions, communicate findings to stakeholders, and oversee research delivery, team performance, and insight-related risks, especially data privacy. The role requires experience designing and managing surveys, developing sampling frameworks, cleaning and analyzing data, and translating business questions into research hypotheses and actionable insights. Candidates should be proficient in Excel and survey platforms such as Qualtrics or UserTesting, with strong communication and collaboration skills; a relevant master's degree or higher and commercial quantitative research experience are desirable.